Return requirement
· Less than 10 miles riding.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
· Depending on the scooter(s)’ condition, a restocking fee of 10 – 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 5% will be charged for returned accessories including battery.
· All the return orders freight will be on customers’ own account.
· You will need to use our original packing boxes to pack the products.
· The return time is within one month after you receive the product.
· Please contact our technical support team for return/replacement instructions and return Address at support@anyhill.com.
Refund
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
Please note:
1. Express shipping cost is non-refundable at all times.
2. We will refund customers within 7 business days after receiving the return.
Order Cancellations
Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.
Orders in the following situation cannot be canceled:
1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
2.Bulk orders with customized speculations cannot be canceled if production has been initiated.
Order Modifications
1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;
2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.
Contact
If you have any questions, please get in touch any time from support@anyhill.com or +1 (626) 415-1100 and we will try our best to respond with 24 hours.