1. If you encounter any product problem, please contact us through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
2. We will report your issue to our engineers and manufacturers, and then offer you solutions if there are.
We don't refund when your order is shipped out.
We don't refund when there is an issue with the product you received.
Please note once you buy any product(s) you can only get repair service. We don't offer returns. Meaning we will send you the product to fix/resolve the issue. (non-human damaged).