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Ownboard Warranty Policy

Q:When does the 3 month warranty start from?

A:The warranty period begins from date when you received the parcel. The period is exactly 90 days from that time. For example, a product on the 90th day is covered, but a product on the 90th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

 

Q:My Package is lost?

A:We will fully refund to you or resend a new one to you.

 

Q:I want to buy additional accessory for my item.
My item's accessories is broken and I need to buy a new one.

A:Please contact our customer representative with item # /item link by Email, and we will calculate the accessory price and shipping fee for you.Of course, you can also buy directly on the website.

 

Q:I don't get the user manual from the package.

A:Please contact us directly, and we can sent it to you by Email.

 

Q:I want to know if my item is exception to warranty.

A:We don't offer warranty and support for below conditions:
The item is not bought from us.
You have flashed the firmware of a device.
You have opened the body in an attempt to fix.
You have used the item that is not considered normal usage.
Accessories are not covered the same warranty that applies to the main product.
In cases to damage to products, accidental breakage, misuse, or wear and tear, you will need to pay the repair fee for that.