Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
What condition meet with a return policy:
- Return skateboard must be in completely new condition
- Returns must include all accessories which are completely new
- Items must include original packaging which is completely new
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, enSkate refunds the cost of the product itself
- Returns will be rejected if items do not meet the above requirements
Process:
- Buyers must provide sufficient proof of purchase, such as order ID.
- Buyers are supposed to help providing the true proofing of product condition including the packing box, accessories, and the board. It's best to send quality photos and videos.
- It may be necessary to return an item for quality inspection.
- Once the request is approved, the refund will be handled within 7 working days.
Please send an email to support@enskate.com:
Name:
Shipping Address:
Phone Number:
Email:
Order Number:
Product:
Return Request Information/Reason:
From there a Customer Care representative will contact you with the return authorization. Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.
All items must be in brand new condition (unused, unridden) to be eligible for a return. If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.
There is a 20% restocking fee for any returns.
Please allow up to 7 business days for the refund to be processed once the item is delivered back to us. We will process the refund back to the payment information you supplied to purchase your order.
We do not offer exchanges. If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.
All the USA and Japan orders could be returned to our local warehouse, buyers from the other countries have to send back the skateboard to China, and the return shipping fee is paid by buyers' side.
