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Let Our Customers Speak For Us

Urban Bikes Direct takes pride in our e-bike reviews and strive to meet every customers needs. We take pride in having the best e-bike reviews in the industry. Family owned and operated, it is our mission to create a more efficient world by providing the best e-bikes on the market through our trusted suppliers. We take pride in our fast 3-5 day delivery while including no sales tax and free shipping. 

We can only speak so much, so take a look below to see what our customers have to say. 


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Based on 557 reviews
Great Bike!

I love this bike and ride if almost daily. I get many compliments on its sleek appearance. It conquers many of the Hills in Pittsburgh PA. And when I use pedal assist I don’t have to charge battery as often as I expected. Great Bike! May purchase another.

Kids love it

Had trouble with seat sliding. Kids fixed that

Razor Dirt Quad 500
Katrina Ferlick

Razor Dirt Quad 500

Incomplete order

I have never recieved the saddle bags I ordered. Even after I called and made a complaint. I would give a worse review but I love the bike. I will not recommend at this point.

Jupiter Discovery X5 Refurbished 350W Folding Electric City Bike

great value

I bought 2 because of the price; my wife and I love to ride around the neighborhood. My grandkids borrow them all the time. Lots of fun for a little money!


I have rode it three times the tire does not hold air - i believe it is a defect - I have to keep filling it up - disappointed

Great fun

Bought 2 fat tire sand and snow bikes and have a great time...only change I would/will make is to put a suspension fork on,

Only lasts a few months

Buyer beware. The battery does not last. We purchased the MOTOTEC KNOCKOUT 1000W double scooter and it worked great the first several times we road it. Per instructions, we didn’t leave it plugged in after fully charging and kept it inside the garage out of the elements. After riding it for less than 6 months, the battery stopped holding a charge. We reached out to urbanbikesdirect and they made it sound like this is a normal outcome with these batteries. Since the warranty was only for 30 days, we are out of luck other than that they offered to sell us new batteries. But if you only going to get a few months out of these batteries, it’s not worth buying more.

It was stolen and really don't have a rating

When it works it is great

A lot issues. I’ve replaced the hand switch, converter and batteries on the trike (razor mailed them). Still having issues with the batteries, probably have to buy my own set ($100). Razor has been easy to work with but you have to call, troubleshoot with them and then replace the parts yourself.
Every time my kid uses the trike we are wondering if it will work this time.

Already gave one


Fun, flexible, freedom!

My husband is a private pilot. We use these to head into town after we land somewhere! They’re perfect and fun!!


Love the blue bike, especially on the trails in Western Pennsylvania. Bike is comfortable to ride, has excellent pedal assist. Zips along. Folds up easily and fit in rear of van.

Awesome Bike our whole family loves it

Good starter bike.

Insanely annoying noisy brakes. Range is shorter than advertised.

Fun bike!

We purchased 2 Jupiter Discovery X7 bikes 6 weeks ago. They are fun to ride! We have taken them on the beach, roads and sidewalks. Sometimes we turn them off and just pedal, but most of the time we use the lowest assist. There are 3 assists. We find that the top speed is a little fast if you are on flat surface. But it is probably great for hills (no hills where we live). We plan to take them with us as we travel because they are a good way to get around when sightseeing. They are not a full sized bike so probably not great if you want to bike for 1/2 a day or longer, depending on your height. We take them out for 1-2 hours at a time, but I would be comfortable up to 3-4 hours.

I’m very happy with my scooter however getting replacement parts is difficult 😢

Scooter is good.

Scooter is good runs good not a lot of power for hills though. And never received my seat kit I ordered with it.

I love it. Is wonderful to at out of the house on it!

Razor Dirt Quad
Glenda Salazar
The best

The best they are very reliable I can pick nothing better than this

Good bike for a younger rider

In my 79 years, I had never bought a bike online before. To guess about the bike size for me, I considered that my lifelong pant inseam was 30 inches. I thought that ought to allow me to ride the Storm. I now wish I had bought the Bakcou Mule Step Through. The bike itself performs as well or better than I expected but mounting/dismounting is an uncomfortable challenge which really diminishes my enjoyment. I give the bike 5 stars because it performs as expected in my rides through the off roads around our front range mountain community.

Great bike

Great for cruising the fat tires make the ride smooth at top speed love it