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Contact Us FAQ

We are available 9am-5pm Monday-Friday PST. You can reach us at PHONE. We are also available via live chat, email support@urbanbikesdirect.com or by filling out the form below.

Frequently Asked Questions:

 

How fast do you ship out? Answer: Usually within 1-2 business days.

 

When will I receive tracking for my order? Answer: As soon as your package ships out.

 

How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

 

Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.

 

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800)591-7508.

 

Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

 

Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

 

Do you have a showroom? Answer: We operate out of an office/warehouse in Cincinnati, Ohio and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

 

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.