We are available 9am-5pm Monday-Friday EST. You can reach us by phone as well as live chat, email support@urbanbikesdirect.com or by filling out the form below.
Frequently Asked Questions:
How fast do you ship out? Answer: Usually within 1-2 business days.
What shipping courier do you use? We partner with a variety of shipping carriers depending on the size and weight of the item and where you are located. Our largest carrier is UPS and Fedex, but certain larger items need to go through LTL freight carriers such as R+L carriers, Road Runner Freight and others.
When will I receive tracking for my order? Answer: As soon as your package ships out you will get an automatic notification with your tracking number and progress.
How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method and product. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
What is your return policy? All of our products have at minimum a 30 day return policy. For each of our manufacturers we have a different policy. Take a look at our Return Policy Page.
What is your warranty policy? Urban Bikes Direct has a manufacturers warranty on all of our products, but each manufacturer has a different policy. Before ordering, make sure to review our Warranty Policy Page to see how you will be covered.
Do you offer financing? Urban Bikes Direct is partnered with Klarna financing to offer interest free finance. Click here to review our Financing Page.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 591-7508.
Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse in Southern California and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
