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Urban BIkes Direct Reviews

Let Our Customers Speak For Us

Here at, we strive to provide you the best customer service in the e-bike industry. In order to achieve this we focus on 3 things.

1) Fastest Shipping in the industry. We fulfil every order within 3 hours of purchase and our average delivery time is 3-5 days. 

2) Call, email and chat support with the most trained ebike experts in the industry. 

3) Focus on the process after you place your order. We ensure every customer will be satisfied. We do this by providing frequent updates on shipments and any other necessary information.


Based on 600 reviews

The batteries do not last more than 15 miles. I’ve had people that weigh differently. I’ve tried to stay on low and not use throttle. I think these bikes are overpriced for the battery life they offer. And Urban Bikes Direct customer service is horrible!!!! No one will hardly answer the phone. There is no “24 hour chat” like your website states. I will never purchase anything from your company. Ever!! And I will make sure I tell everyone to not go through your company when they inquire about my bikes.

Super Shuttle Bike

I purchased the Jupiter X5 to use as a shuttle bike for when I hike distance, point to point using my car and the bike. So far I’ve only taken the bike on short trips, 3-5mi and so far I love it. The designers really thought of everything and fit it into a nice, simple package. Speeds up to 16mph are just right for my needs. Don’t need more power. Looking forward to many years with this bike. Fun and easy to pedal without power too.

Jupiter Discovery X5 Refurbished 350W Folding Electric City Bike

I like one.

Great bike

Good bike for the price

Good and reliable but not amazing

Really great for my first bike, the speed disappoints with 16.5 mph but everything g else is great

Cool Bikes

Not only do these bikes look cool, they ride great! A little timely to assemble, but once together, they are tough. Compared lots of other bikes and for the price point, this model was hands down the best looking with comparable features. Have never owned an electric bike before, so was a bit skeptical. Not after receiving the product and trying it out. Plus the customer service was great at Urban Bikes!

Terrible service

I have been waiting months for this scooter to come in they give you the runaround every week constant excuses I’ll never do business with them again buyer beware

Great Electric bike

My son loves his electric bike...he loves it's looks style ride and speed and he gets plenty of compliments.


Nice bike


Bike was great running

I love this bike. Its very fast and comfortable

Performs like new!

Still having fun riding it after purchasing it a couple of months.

Almost like new

Refurbished in really good condition, looks new on first impression. Needed to tighten the headset. Battery storage history unknown, seems to have lost about 20% of its capacity. For $525 I might just buy another one.

Great bike and great price

Only a minor touch up but like new.

Jupiter Discovery X5 Refurbished 350W Folding Electric City Bike

Two Problems

Bike was described as having hydraulic brakes. It came with cable brakes but I didn’t notice until it was fully assembled. I also asked that the seller ensure I get a version with mag wheels. The one I received was conventional spokes. I was offered a 6% discount which I thought was small. Hydraulic brakes cost more than that difference. Since I had assembled it, returning it would have been difficult.

Great small bike

I bought this bike to expand where in my neighborhood I can get to quickly and easily. Now I can regularly visit shops that were too far to reach by walking.

Razor Dirt Quad 500
Melvin Kerr Jr.
It is a okay

And my grandson comes in town he rides it and he loves riding and everything

Steer clear of this company!

I have had the worst experience with American Electric Bikes! Waited more than 6 months, gave me a different bike. The handlebars are not moveable. We are both so very disappointed. They do not work with you even after tons of phone calls. Buyer Beware!

Ewheels EW-29 Electric 500-750W 3 Wheel Trike

Good combination of lightweight and powerful

A good balance of range, power, and weight. (Weight was important to me for portability). Good quality product. The front headlamp bracket is fragile when transporting the folded bike. The highest gear isn't quite high enough for cruising on level ground.

Exway Flex Electric Skateboard
Bobby Estrada
Still waiting for board

It’s been about 3 months and still waiting on board

5/5 Stars

Never expected to get something back from their customer service but after requesting a replacement charger after mine broke. I had great experience overall. Would buy again from Urban Bikes adirect

Jupiter biked

I bought 2 Jupiter bikes for my husband and I. We are 77 and 75 respectfully and we absolutely love them. We especially like the idea of taking them to Florida and putting them on our boat to take to the islands! Really really love them and a great buy fir the money!!

Great fun

We have two of the trikes for the kids and I. They are fun. We chase each other around on the driveway.