Skip to content
Free Shipping On All Bikes, Skateboards & Scooters | Authorized Dealer
Free Shipping On All Bikes, Skateboards & Scooters | Authorized Dealer

Urban Bikes Direct Reviews

Let Our Customers Speak For Us

Here at, we strive to provide you the best customer service in the e-bike industry. In order to achieve this we focus on 3 things.

1) Fastest Shipping in the industry. We fulfil every order within 3 hours of purchase and our average delivery time is 3-5 days. 

2) Call, email and chat support with the most trained ebike experts in the industry. 

3) Focus on the process after you place your order. We ensure every customer will be satisfied. We do this by providing frequent updates on shipments and any other necessary information.


Based on 790 reviews

Ecotric Replacement Battery for Fat Tire Folding Ebike(FAT20810), Starfish, Dolphin and Peacedove - In Stock Now!

Jupiter defiant front and rear mudguard

Item arrived earlier than expected and work really good on my nephew’s bike.

Hi there,

Thank you for taking the time to leave a review for our Jupiter Defiant Electric Bike Front and Rear Fender Mudguard Set. We're delighted to hear that the item arrived earlier than expected and is working well on your nephew's bike. We strive to provide the best quality products and service to our customers. We aim to under promise and over deliver!

Have a great day!

Your Customer Service Team

Freego Shotgun F2 Pro

What a great bike. A little bigger than expected. Bike came in locked and was only capable of hitting 20.5 MPH. It took some time to get the bike unlocked to its full potential. The instructions came with didn’t work, luckily for YouTube. Bike rides smooth, pulls 2 people easily! I’d definitely buy again.

Hi there,

Thank you for your feedback on the Freego Shotgun F2 Pro Electric Cargo Bike! We're glad to hear that you're enjoying the bike's power and smooth ride. We apologize for any inconvenience you experienced with unlocking the bike, but we're happy to hear that you were able to find a solution on YouTube. We appreciate your support and hope you continue to enjoy your ride with the bike.

We hope your 2nd ordered bike will bring you the same joy!

Your Customer Service Team


My son loves his new ebike

Hi there! We're thrilled to hear that your son is loving his new AOSTIRMOTOR S18 Electric Mountain Bike. Thank you for choosing to purchase from us and we hope he continues to enjoy it for many rides to come. Happy riding!

Your Customer Service Team

Typhoon bike

Is a wonderful bike smooth to ride quite very low maintenance and is a Beautiful bike great color very attendant company with the client I will buy again thank you for everything

this is the worst good look bad design

they make it hard to return do not offer price match and getting help is impossible from them

Jupiter Defiant Ebike Spare Battery 48V. 10.4Ah

Ever since i received my Jupiter Defiant Ebike i was interested in buying a spare battery. It went on sale and i bought 1 from the best Dealer in Ebikes in the USA. I put the spare charged battery pack in a small stuff bag and i placed a rubber mat under the battery to prevent shock while riding. I used 2 racket straps to secure it on the rear rack. UBD is a leading Distributor selling Ebikes, Eskateboards and many accessories. I also bought from them a Chopper front end deluxe kit for my Jupiter Defiant Ebike. It comes with a front fork spring loaded with oil dampening, a big headlight and raised reinforced handle bars with an instruction sheet too. Also i bought from them for my Jupiter rear carry rack with proper fasteners. When you purchase an Ebike from UBD they do not charge any State tax and no shipping charges! That's a lot of money that stays in your pocket! 2 years ago i bought a Mototec Edrifter Electric Trike. Lots of fun. Comes with the 2 rear drifting sleeves you install on the rear tires. Ask for Customer Service Vanessa. She will hook you up. Tell her Chopper Mike sent you.

SENADA DRIFTER Portable Folding Bike | 500W 48V hub motor
Jose Andalon

Was well packaged easy to assemble. Very satisfied with my bike

Good bike

The battery drains pretty fast,but it's great for it's price

Awesome products awesome service

Ordered 2 of the mototech 1000 watt bikes only few days before Christmas and they couldn’t get them both by Christmas time but one did arrive on time which was awesome cause the 2nd was delivered next day and I have zero complaints. Also ordered the 800 watt trike but sold out and delayed but that’s my fault for waiting till last minute. Came with the new year and it’s awesome and so much fun


Was b/o but showed up in time for Christmas. Thanks

Gio mobility scooter

After a long wait it finally arrived. I’m absolutely thrilled with it I can finally come and go to work without getting wet and cold!!!

Jupiter defiant

Love this bike it’s worth every penny 👌mini motorcycle 🏍️ minus the the super 100mph speeds. But 28-29mph is more then enough. Awesome bike 🚴

My son loves the mototec x3 125cc.

Great so far

Our original battery crapped out less than 50 miles on it over a year. Bought this one to replace it and so far it’s worked flawlessly for about 10 miles so far. Time will tell but definitely moving on to better bicycles that use Samsung or LG batteries so I don’t have to worry hopefully about replacing one again.

Glion Balto X2 Electric Scooter 36V 500W - on draft 2/21, no restock for a number of months
Robert J. Albert

Great ,happy with product

Very nice and fun bike, fully meet my expectation! For your confidence, buy it with UBD,
This company provides an outstanding service and responding to every inquiries with a high priority!

Had some complications but overall extremely happy

Had some complications when I first got to bike I wrote it two times and then it wouldn't move over on a defect in the controller I did talk to somebody with support they were really prompt and by the following week I was able to ride the bike the ride is incredible you definitely want to wear a helmet with this thing it's fast faster than most e-bikes that's why it's called an e moped you'll enjoy it though

New Battery

fast response to my order. fast delivery. “nuff said.

Highly recommend. Great company.

Their customer service is great. Product was great. Highly recommend!

Glion Mini Lightweight Travel Electric Mobility Scooter - OUT OF STOCK until Spring 2024
Danny Biddinger


X-Treme XG-575 Gas Scooter 50cc 2-stroke - speeds up to 35 MPH! Option for seat kit!
Joe Gretzmacher
Extreme scooter 575

It is the best gas scooter you can buy

A little tall for me.

It's a little tall for me but I made it work. Great pick up in speed. Now I gotta try and not get lost in this heat. Lol. Ready to see how far it will take me.