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Urban BIkes Direct Reviews

Let Our Customers Speak For Us

Here at, we strive to provide you the best customer service in the e-bike industry. In order to achieve this we focus on 3 things.

1) Fastest Shipping in the industry. We fulfil every order within 3 hours of purchase and our average delivery time is 3-5 days. 

2) Call, email and chat support with the most trained ebike experts in the industry. 

3) Focus on the process after you place your order. We ensure every customer will be satisfied. We do this by providing frequent updates on shipments and any other necessary information.


Based on 457 reviews
Awesome Go Kart

My kids love this go kart. Even I fit in it (5’8” 130lbs) is so much fun. Very sturdy. It can go really fast but I don’t worry about the kids as there is the seat belt and metal bars over head (yes, they also wear a helmet).


This was a Christmas present for my grandson. He thinks it’s awesome. Now my granddaughter wants one. However, there was a problem with the charger not fitting the unit’s receptacle. Although customer service was satisfactory, it took about three weeks to get a new one.

Some Manufacturing issues.

Bike arrived with issues. The kickstand bracket was welded in the wrong position causing the mounting bolt to protrude and hit the brake disc. This resulted in an obvious scraping sound when the wheel was turning. This occurred right out of the box! After adding a couple of washers to the bolt all was good. Also the derailleur was way out of adjustment and wouldn't go into 7th gear. Of course there are no instructions on how to adjust it but after some Goggle searches I was able to get it to work properly. I consider these issues significant for a $1500 bike! Urban bikes wasn't much help in resolving these issues but Jupiter Bike was responsive when I contacted them. Jupiter Bike seems to have some quality issues that need addressing. The manual is limited and some information is missing concerning operating the display controls. There is no information on how to properly fold up the bike but it isn't all that difficult to figure out. Other than that my wife and I absolutely love these bikes! I own two of these and they are great for biking around the neighborhood or for taking with us on our RV trips. The ability to traverse different road conditions..paved, off road trails, beach etc is awesome! Now if I could just find a suitable bike rack for my Jeep Wrangler!


LOVE IT.!!! Will probably buy another for my go-kart racing trailer when I go north in the spring.

They are legit

Shipping takes a couple of weeks but it is worth it, the money you save is better than any other companies. Also at first I thought this was a scam website but got my scooter and I was happy it was legit.

Lots of fun

Fun, fun, fun. Compliments from everyone who sees the Scooter. Once familiar with the Scooter, very easy to drive. It has been used both during the day and at night. Storage is huge; much larger than the photo's appear - both our helmets fit inside with room to spare. Love the lighting; both front headlight and rear lighting for safety. Alarm is quite sensitive, only requiring a vibration to set off (this is good). Quite comfortable and large enough for both myself and wife to ride together. Only problem: speedometer does not work - I was instructed to deflate the front tire, and adjust a switch on the wheel hub; way too much trouble for a 15 mph speedo; I just ignore it.

Love our new eBikes!

Urban Bikes was great to deal with, shipping quick and bikes came packaged really well. No issues to set them up ourselves. Would highly recommend these bikes and Urban Bikes for purchases.

Nice bike

The throttle response is really jerky and the bike is pretty quick... Overall it's well worth the money.. we have 2 other high end electric bikes..


very arthritic can't walk far but i can get on this bike hook up my trailer and head off to the market a few miles away. i cannot believe that this activity seems to have zero downside, i love riding but not enough power in the motor

Great Bike!

This bike is a blast to ride. The PAS works great. It's very easy to set up. Battery last a long time. Highly recommend to anyone thinking of buying an ebike.

Love it

Quality bike. Fits me; just wish crankarms length was not standard length. I’m 4’8”.

Rear rack for Dolfin ecotric

Small but good easy install
A wider longer unit would be better
But a milk crate can be fitted with tie wraps
And makes it more useful


Great bike for the price. Battery life could definitely be better. I am thinking about taking the batteries apart and building them with more amp hours which is what gives you much more distance. It won't increase power, Just distance which is my goal with nakto bike's. Thank you for your interest in my satisfaction on this purchase. Once again for the price it's a decent e- bike. Thanks

Great bike I love this so munch

This is a awesome bike I got this for my 12 year old 150 pounds he loves it


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No to powerful

Bought this bike for my wife and the motor doesn’t have much power. Slightly dissatisfied with the bikes motor. Beautiful bike great features!

Xtreme Cabo Cruiser Elite Max 60 Volt Electric Scooter (NEW)

Battery life

Love the bike except the battery only lasts around 20 miles before going dead, also I get no warning when the battery is about to expire.

Xtreme Cabo Cruiser Elite Max 60 Volt Electric Scooter (NEW)

Caddy Pro Trike

My bike is amazing! The service at Urban Bikes Direct was excellent. They returned my phone calls and e-mails. After I had a local bike shop put my bike together, I've ridden it every day. It was a bit tricky to ride at first because I'd never ridden a trike (and I am a senior citizen). I would suggest watching the video on YouTube about riding a Caddy Pro Trike and getting a bit familiar with it before hoping on and riding it (like I did). The seat is super comfortable, the baskets are great for carrying groceries. I am very happy with my experience from start to finish.

Love this bike!

This bike is just what I was looking for! It’s powerful enough to get up hills without wearing myself out. It’s much lighter than most e-bikes at just 47 pounds so it is easy to maneuver and pedal without the electric switched on. Overall it’s a comfortable ride, stylish design, and great deal. I do have a few small criticisms. First of all, you cannot use the throttle independently of the pedal assist. They are both either on or off which was a bit disappointing but not too big of a deal considering how much I love the bike overall. Also, the plastic chain guard needed to be adjusted and modified because the chain would hit it when the bike hit bumps and make loud noises. I cut a small corner of it off with a hack saw to give the chain more room. Also the basket attachment is flimsy and I had to reinforce it with zip ties to get the basket to stay upright. But overall I am very happy with this bike and look forward to enjoying it for years to come!

Very Satisfied!

This was a gift for my grandson, and he loves the skateboard. He said it’s better than expected:

Satisfied Costumer

I'm enjoying my new scooter. I recommend this scooter for urban driving.