Cancellations & Refunds:
- You can cancel your order free of charge up to 24 hours after the order was placed only if the order has not been processed and/or physically shipped.
- All canceled orders are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and finance fees.
- Pre-orders or accepting the price and waiting on out of stock items will incur a fee up to 20% if cancelled. These items will have the payments captured which is the reason for the fees.
- If you order has already shipped, you (the buyer) will be responsible for all shipping charges if you are still wanting to cancel the order. Refunds will only be issued to the original form of payment that you use when placing your order.
- If a vendor flags your account and we have to cancel your order there will be a 15% admin/finance fee charge before refunding your payment.
- System Disclaimer: Items listed out of stock in the description will still give a lead time up to 3 days to ship out so please be aware of that. If you order an item that clearly is out stock then you will be held to the cancellation and return policies if you wish to cancel.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting something else sooner. Thanks for your patience and understanding.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. If the delay is more than 2 months and you would like to cancel we will only charge a 5% cancellation fee due to the inconvenience. Please see our cancellation policy for your particular situation.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.