# SMS Terms & Conditions
**For Shopify page:** urbanbikesdirect.com/pages/sms-terms-and-conditions
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## SMS Terms of Service
By opting into SMS messaging from Urban Bikes Direct through a web form, checkout, or other medium, you agree to receive text messages from Urban Bikes Direct at the mobile number provided.
### Types of messages you may receive
- Order confirmations and shipping/delivery updates
- Customer service and support communications
- Account notifications
- Promotional offers and product updates (only if you've opted in to marketing messages)
### Message frequency and costs
Message frequency may vary. Message and data rates may apply.
### How to opt out
To opt out at any time, text **STOP** to any message you receive from us. After you send "STOP," we will send you a one-time confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.
### How to get help
For assistance, text **HELP** to any message you receive from us, or visit our website at [www.urbanbikesdirect.com](https://www.urbanbikesdirect.com), or contact us at support@urbanbikesdirect.com or (800) 591-7508.
### Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes. For more information on how we collect, use, and protect your information, see our [Privacy Policy](https://urbanbikesdirect.com/pages/privacy-policy).
### Terms of Service
This SMS program is also governed by our general [Terms of Service](https://urbanbikesdirect.com/policies/terms-of-service).
### Carriers
Carriers are not liable for delayed or undelivered messages.
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*Updated June 2026.*