Nakto Strives to provide quality customer service with the goal of having each customer completely satisfied. If you are not completely satisfied for any reason, you may return your purchase within 14 days of delivery for a full fefund of the purchase price, minus shipping and handling and a restocking fee of 15-25% based on the condition of the returned item.
The following is our Return Policy Agreement:
Please contact one of our friendly staff to obtain a Return Merchandise Authorization (RMA) form for completion. Returns will not be accepted without a completed form which will require photos/videos and documentation from a certified service mechanic. Once you have completed and submitted the R.M.A form, you will receive a confirmation email within 2 business days. You will then receive a return label with a R.M.A number and shipping label. You must return the merchandise within 5 business days of receiving the R.M.A. It is your financial responsibility to return the item to the address specified.
Shipping collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used we will not accept the merchandise; you will be subject to the restocking fee that is based on the condition. We do not accept any return vehicle that has any sustained damages while in the customers possession.
*15% restocking fee is applied to new, unused vehicles.
* 25% - 35% restocking fee may be applied according to the condition of used vehicles.
*This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
* If you have received your vehicle for more than 14 calendar days and it has been in use, you will not be eligible for return, refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
* Items that will NOT be accepted for return will be:
- Registered vehicles
- All accessories
- Damaged units caused by customer
- Floor Model Clearance, Refurbushed or used items
*Please note: All will call order sales are final and returns will not be accepted under any circumstance.
