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Rattan Warranty Policy

Rattan Warranty 

At Rattan, we provide up to 1 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. Please refer to the following table for the warranty for specific parts. 

The following parts are covered by our 1-Year Warranty

Parts name 

Warranty Period 

Example Problems 

Notes

Suspension  Fork 

HandleBar

1 Year

1. Natural sealing off. 

2. Fracture key parts crack. 3.Fork fracture.

Any damages  

caused by misuse  are not covered  

under the waranty

Motor 

1 Year

1.Internal gear break. 

2.Bearing broken. 

3.The wheel hub shell cracking. 4.Coil burned. 

5.Magnets off. 

6.clamping stagnation or have  serious noise, not the normal  operation

Any damages  

caused by misuse  are not covered  

under the waranty

Charger 

1 Year

Not be charged 

Problems occured  after unauthorized  modification will not  be covered

Controller 

1 Year

1.Short circuit or open circuit. 2.Burnout. 

3.Coaster related protection  function failure.

Problems occured  after unauthorized  modification will not  be covered

Battery 

1 Year 

Not working

Problems occured  after unauthorized  modification will not  be covered

Display 

1 Year 

Not working, no display

Problems occured after unauthorized  modification will not  be covered

Frame 

1 Year 

Rust, damage

Problems occured  after unauthorized  modification will not  be covered



The following parts are covered by our 1-Year Warranty 

Parts  

Name

Warranty Period 

Example Problems 

Notes

Switch 

1 Year 

Not work

Any damages caused by  misuse are not covered  

under the waranty

Crank 

1 Year 

Not work

Expansion Brake 

1 Year 

Not work

Throttle 

1 Year 

Not work

Front and Middle  Axle

1 Year 

Quality problem

Rim. Hub 

1 Year 

Bending, breaking



Exceptions 

The warranty will be automatically expired if any unauthorized modification  occurs. During the service ordering process, you must notify us of any  unauthorized modifications, or any repairs or replacements not performed by  Yamee/Rattan, that have been made to your product. We will not be responsible  for any damage to the product that occurs during the repair process that is a  result of any unauthorized modifications or repairs or replacements not  performed by Yamee/Rattan. 

The warranty will NOT cover the problems caused by any of the following  causes. 

Any misuse of the product, such as using the bike for commercial/rental uses,  play dangerous act, etc., riding the bike on the abnormal road conditions Any unauthorized modification to the product, such as disassemble the bike  without direction by Rattan/Yamee, faulty installation, repair, or maintenance  by anyone other than Rattan/Yamee, 

The product has been in any accidents, such as traffic accidents 

The product has been in extreme environment (including extreme temperature  or humidity), extreme physical or electrical stress or interference, fluctuation  or surges of electrical power, lightning, static electricity, fire, acts of God or  other external causes 

Anti-rust layer damage caused by misuse (the damage of anti-rust layer can  lead to the corrosion and fracture of the parts).

Services 

If you notice any problems under the warranty with your bike, please contact  us at  info@rattanebike.com with the Following Information: 

Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on  Amazon, Please also include the seller name on your order) 

Order number/ID 

The email and shipping address you used when placed order Pictures/Short videos of the problems and a brief description of the problems Parts and Labor. Rattan/Yamee may provide both parts and labor, but may  direct that you replace certain readily installable parts yourself, as described  below. In most cases, we do not require you send the defective parts back to us.  If applicable law requires Rattan to return a replaced item to you, you agree to  pay Rattan/Yamee the retail cost of the replacement item and shipping. Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service  your own product. If Rattan/Yamee determines that DIY Parts Service is  available to you, Rattan/Yamee will ship to you a replacement part for your  product. The replacement part will be accompanied by instructions on installation  and any requirements for the return of the replaced part. Rattan/Yamee reserves  the right to decide if the labor costs relating to DIY Parts Service will be covered  or not. 

*Note, we DO NOT accept return of the bike. If you have any problems with the  product, please contact us at info@rattanebike.com. Our dedicated customer  support will be more than happy to assisting you.