Rattan Warranty
At Rattan, we provide up to 1 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. Please refer to the following table for the warranty for specific parts.
The following parts are covered by our 1-Year Warranty
|
Parts name |
Warranty Period |
Example Problems |
Notes |
|
Suspension Fork HandleBar |
1 Year |
1. Natural sealing off. 2. Fracture key parts crack. 3.Fork fracture. |
Any damages caused by misuse are not covered under the waranty |
|
Motor |
1 Year |
1.Internal gear break. 2.Bearing broken. 3.The wheel hub shell cracking. 4.Coil burned. 5.Magnets off. 6.clamping stagnation or have serious noise, not the normal operation |
Any damages caused by misuse are not covered under the waranty |
|
Charger |
1 Year |
Not be charged |
Problems occured after unauthorized modification will not be covered |
|
Controller |
1 Year |
1.Short circuit or open circuit. 2.Burnout. 3.Coaster related protection function failure. |
Problems occured after unauthorized modification will not be covered |
|
Battery |
1 Year |
Not working |
Problems occured after unauthorized modification will not be covered |
|
Display |
1 Year |
Not working, no display |
Problems occured after unauthorized modification will not be covered |
|
Frame |
1 Year |
Rust, damage |
Problems occured after unauthorized modification will not be covered |
The following parts are covered by our 1-Year Warranty
|
Parts Name |
Warranty Period |
Example Problems |
Notes |
|
Switch |
1 Year |
Not work |
Any damages caused by misuse are not covered under the waranty |
|
Crank |
1 Year |
Not work |
|
|
Expansion Brake |
1 Year |
Not work |
|
|
Throttle |
1 Year |
Not work |
|
|
Front and Middle Axle |
1 Year |
Quality problem |
|
|
Rim. Hub |
1 Year |
Bending, breaking |
Exceptions
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Yamee/Rattan.
The warranty will NOT cover the problems caused by any of the following causes.
⚫ Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions ⚫ Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee,
⚫ The product has been in any accidents, such as traffic accidents
⚫ The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
⚫ Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
⚫ Services
⚫ If you notice any problems under the warranty with your bike, please contact us at info@rattanebike.com with the Following Information:
⚫ Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
⚫ Order number/ID
⚫ The email and shipping address you used when placed order ⚫ Pictures/Short videos of the problems and a brief description of the problems Parts and Labor. Rattan/Yamee may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan/Yamee the retail cost of the replacement item and shipping. Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan/Yamee determines that DIY Parts Service is available to you, Rattan/Yamee will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan/Yamee reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at info@rattanebike.com. Our dedicated customer support will be more than happy to assisting you.