enSkate offers a 6 months' warranty to the skateboard itself and 3 months' warranty to parts and accessories (consumables, like the battery, motor, ESC).
DETAILS ANNOUNCEMENT:
7 days after the date delivered:
1. Quality issues about the e-skateboard, buyers may be offered a full refund or provided with a new e-board.
2. Quality issues about the parts and accessories, enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.
3 months after the date delivered:
1. Quality issues about the e-skateboard, enSkate will assist buyers to repair the skateboard and provide free parts and accessories, such as motors, batteries, remote controller.
2. Quality issues about the parts and accessories, enSkate will provide the relative skateboard parts and accessories freely, and arrange the shipment within 7 days.
Over 3 months and within 6 months:
1. Quality issues about the e-skateboard, enSkate will assist buyers to repair the skateboard. If there are parts or accessories (except the battery, motor, ESC) broken and need replace, enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.
2. Quality issues about the parts and accessories(like the battery, motor, ESC), buyers should buy these and repair the skateboard under the assistance of our technical worker, enSkate will provide a 30% discount.
PROCESS:
● Buyers must provide sufficient proof of purchase, such as order ID.
● It may be necessary to return an item for quality inspection.
● Buyers must provide sufficient proof of the quality problems about the skateboard or the accessories.
● Once the request is approved, the refund will be handled within 7 working days, and the resend parts and accessories will be shipped within 7days. For technical support, there
The warranty is not eligible for any malfunction caused by misuse, such as doing difficult trucks on e-sakteboard, drops, and accidents.
This limited warranty only applies to skateboards purchased directly from enSkate or from an enSkate authorized reseller.
