Exway Return Policy

You can request our Return & Refund Service:

1. √ Within 7 calendar days of receiving a product if the product has no manufacturing defect or like-new condition.
2. √ Within 7 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

1. × It is requested beyond 7 calendars days of receiving a product.
2. × A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.
3. × A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
4. × Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5. × Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
6. × Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
7. × A product is not delivered to Exway within 7 calendar days after Return & Refund Service confirmation is sent from Exway.
8. × Other circumstances stated in this policy.

Return & Refund Instructions:

1. If you would like to apply for a return and refund, please contact us within 7 calendar days of receiving your product(s).
2. 1. Contact email support@urbanbikesdirect.com customer support to apply for a return and refund.
3.   1) Order Number:
4.   2) Return Product Name & Quantity:
5.   3) Return Reason:
6.   4) Images or Videos of Products and Intact Packaging:
7. We will process your return and refund application within two or five working days after receiving your email.
8. 2.Telephone contact (800) 591-7508 for emergency order issue.(Only available during Monday to Friday, 9 AM to 5 PM, EST, please check before dial )

Refund Time

1. Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Return Shipping

1. Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Replacement Instructions

1. If you would like to replace or change the product, please contact the Urban Bikes Direct customer support by emailing support@urbanbikesdirect.com

Replacement Freight

1. Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.
2. Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has been expired.