Freego Return Policy

1. Return Policy:

We offer a 14-day return policy, but the following conditions must be met. Please note that the cost of return shipping will be the buyer’s responsibility.

• Unopened Box: If you wish to return a product and the box is unopened and in perfect condition, we will deduct $200 for the original shipping cost and $100 for handling fees. You will also be responsible for covering the cost of shipping the product back to us. A total of $300 shall be deducted.
• Opened Box (Unused Bike): If the box has been opened but the bike has not been removed or used, and it remains in a condition suitable for resale, we will charge a $100 for re-inspection and $100 for repackaging. You will also need to cover the return shipping cost, and we will deduct $200 for the original shipping fee. A total of $300 shall be deducted from buyer’s payment.
• Used Bike: If the bike has been used or if the box has been opened and the bike shows any signs of use (e.g., scratches, wear), it will no longer be eligible for return. In such cases, we do not accept returns as the product is no longer in resellable condition.

2. Exchange Policy:

If the bike has a defect or a quality issue, we will first offer to send replacement parts to fix the issue rather than processing a return or exchange. If you still prefer an exchange, you will be responsible for the cost of shipping the bike back to us, and we will cover the cost of shipping the replacement bike to you.

3.Order Cancellation Policy:

You can cancel your order at any time as long as it has not yet been shipped. In such cases, we will only deduct any applicable bank processing fees. However, if your order has already shipped, we cannot accept a cancellation. Should you wish to return the item, you will be responsible for the return shipping cost. We will deduct $200 for the original shipping, $100 for handling, and $100 for repackaging, totaling approximately $400. Additionally, the buyer is responsible for shipping the item back to the Freego warehouse.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 2-4 weeks for your bank or credit card company to process and post the refund. 

5. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exceptions / non-returnable items
Please note that all accessories and parts, including but not limited to small components and attachments, are non-returnable and non-refundable. This policy also extends to items that are customized or specially ordered. We cannot accept returns for these items. If you have any questions or concerns about your specific purchase, please contact us for assistance.

Return Address: 4586 Brooks Street, Montclair California 91763, United States.(Please note: If you do not contact us for a refund, our warehouse will not accept it and we have the right not to process the refund.)

You can always contact us for any return at support@urbanbikesdirect.com