30-Day Return & Refund Policy

We want you to love your Cycrown eBike. If it’s not the right fit, you may request a return within 30 days of receiving your order under the following conditions:

1. Brand-New Products

• $120 return shipping fee per e-bike

2. Opened Products (Used Within 10 Miles)

• 30% restocking fee (based on order price)

• $120 return shipping fee per e-bike

3. Used Products (Over 10 Miles)

• Must be returned in original packaging

• 50% restocking fee (based on order price)

• $120 return shipping fee per e-bike

Mileage eligibility is determined solely by the odometer reading at inspection.

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Exchange Policy (7 Days)

You may request an exchange within 7 days of receiving your order.
All exchanges are subject to product condition and verified odometer mileage.

Exchange Conditions

1. Unopened Products

   • Original packaging intact

   • Exchange allowed with a $120 shipping fee

2. Opened but Unused Products

   • Packaging opened but product has not been ridden

   • Exchange allowed with a $120 shipping fee

3. Lightly Used Products (≤ 1 mile)

   • Odometer reading shows 1 mile or less

   • 10% restocking fee + $120 shipping fee applies

4. Used Products (> 1 mile)

   • Products ridden for more than 1 mile are not eligible for exchange

Exchange Value Rules

• Exchanges are normally processed for products of equal value.

• If the replacement product is higher priced, the customer must pay the price difference.

• If the replacement product is lower priced, the difference will be refunded.

• Discounts, promotional offers, coupons, and taxes are excluded when calculating exchange value differences.

All exchange requests must be reviewed and approved by Cycrown before return or shipping instructions are issued.