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MAGWheel Return Policy


Return Policy

If you wish to return some items, please send us email to support@urbanbikesdirect.com with attached photos and videos. Our staff will provide the return address and contact information after confirmation. Please note that once ridden, we cannot accept returns for any MAGWheel

  1. We accept returns on all unused and unopened items within 14 days of delivery. 
  2. All refunds minus any shipping / restocking fee will be processed after an evaluation process.
  3. Consumers need to provide proof of purchase (payment proof, purchase time, purchase channel)
  1. After returning to the warehouse, the administrator will check and confirm that the product has no damage and traces of use, and the refund will be made within 7 working days. The buyer needs to provide the returned account.



THE FOLLOWING ARE NOT COVERED BY THE WARRANTY

1.Total mileage is over 2000km / 1243 miles.

2.Damage has been caused by modification or use outside those specified in the user manual.

3.The barcode or serial number of the product has been altered or removed.

4.The warranty registration is inconsistent with the product itself.

5.The product has been dismantled or repaired by an unauthorized third party.

6.Water damage is not covered under warranty.

7.Damage or fault has been caused by other issues (excluding product design, manufacture, quality, etc.)

8.Natural wear and tear that does not affect product function (including scratches and wear and tear on frame rails, footpad, tires, etc.)

9.Damage has been caused by accidents or human errors, such as breakage caused by rusting in a very wet environment.

10.Damage has been caused by overloading the MAGWheel

11.Damage has been caused by acts-of-god such as fire, flood, earthquake, freezing, etc.

12.Products purchased from an unauthorized reseller, including any online purchase other than directly from SMILO, Inc., to the extent permitted by law.

ALL IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE ABOVE 12 MONTH / 6 MONTH WARRANTY PERIOD. SMILO MOTORS. FURTHER DISCLAIMS ALL EXPRESS WARRANTIES.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you if inconsistent with controlling state law.