Ebike orders:
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No returns after 7 Days of receiving the Bike.
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To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
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Box must be sealed and unopened.
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Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
Accessory/replacement part orders:
- All accessories can be used for Qualisports ebikes only, we do not accept any return of refund of accessories.
Used items:
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No returns, except in EXTREME cases of breakage/malfunction
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Please email us with TRACKING NUMBER after you send your return by emailing support@urbanbikesdirect.com
REFUNDS
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@urbanbikesdirect.com
SALE ITEMS (IF APPLICABLE)
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbanbikesdirect.com and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.
- Do not ship anything unless you have been given explicit directions to do so first.
GIFTS
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
