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Riding Times Warranty

Policy

All-Inclusive Manufacturer's Warranty

Riding Times proudly offers a 2-year all-inclusive manufacturer's warranty for the original purchaser on all electric bikes and scooters. This warranty covers manufacturing defects only.

The 2-year warranty applies to purchases made on or after February 10, 2026. Customers who purchased prior to this date are covered under the warranty terms active at their original purchase date.

We do not cover damage caused by incorrect or improper installation. Please refer to our assembly guide for proper installation instructions.

Free accessories and items not purchased directly from our website are not covered. Accessories and parts orders are not covered by warranty.

Warranty Eligibility

To be eligible for warranty service:

  • The product must be purchased from our official website or an authorized dealer.
  • You must provide a valid order number from your original purchase.

Transfer Terms

The 2-year warranty is tied to the original owner but may be transferred if:

  • The warranty is still within 24 months from the original purchase date.
  • The new owner has access to the original order number and purchaser's name.

What Is Covered

We cover any component proven to have a manufacturing defect under normal use and conditions. This includes the battery, motor, and electrical components, subject to the exclusions below.

What Is Not Covered

The warranty does not cover issues caused by:

  • Improper use, accidents, stunts, racing, or abuse
  • Unauthorized modifications or tampering
  • Improper storage or exposure to extreme elements (rain, snow, heat)
  • Normal wear and tear items such as:
    • Tires, brake pads, chains, grips, cables, rubber components, bearings, pedals, etc.
  • Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing error
  • Assembly or service by unauthorized technicians
  • Use of third-party accessories or parts
Note: For issues not covered under warranty due to customer misuse or wear & tear, we offer a 40% discount on replacement parts as a goodwill gesture.

Shipping Damage Claims

  • Claims for products damaged in transit must be submitted within 7 days of receiving the product.
  • Provide photos or videos of the damage and send them to urbanbikdesidrect.com

Battery Coverage

Batteries are covered by a 2-year prorated warranty. We do not cover:

  • Use with an unapproved charger
  • Water damage
  • Physical damage or misuse
  • Tampered or opened battery casings

Claims Process

1

Submit a Warranty Claim

Email support@urbanbikesdirect.com with the following:

  • Your order number
  • A description of the issue
  • Clear photos or video of the damaged component

We'll assess whether the damage is covered and guide you on the next steps. No claim will be processed without visual evidence.

Tips for faster service:
For motor issues — provide a clear photo of the Serial Number (SN) engraved on the motor hub.
For battery issues — provide a clear photo of the Production Label (usually on the side or bottom of the battery) showing the specifications and batch number.
2

Not Covered? Still Need Help?

If the issue falls outside warranty terms, you're still eligible for a 40% discount on replacement parts.

3

Chargebacks

Filing a credit card chargeback during the warranty period will void your warranty until the dispute is resolved.