When your order has been shipped and is in transit, we do not refund. We will not refund you when you receive the board. When your board has been ridden, we do not accept refund.
Very pleased with Urban Bikes Direct. From point of sale to delivery their communication was very good. Package tracking, updates, and early delivery. Ordered January 13, bike arrived January 31. Bike was attached to a solid metal packaging frame encased in a sturdy cardboard box.
The Directions could have been a little clearer. However, this is a manufactures issue.
Overall I am very happy and would definitely order from them again.