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About Us

Urban Bikes Direct Commitment

  • World-class customer service
  • FREE shipping to the lower 48 USA on every order and no sales tax outside Ohio.
  • Every Electric PRODUCT comes  partially assembled.
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

We provide the following value-added benefits with every order:

 

WORRIED ABOUT PRICE?

  • We are an authorized dealer for our suppliers and ship product directly from their warehouse to you.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer fast free shipping zero taxes anywhere except for Ohio, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout. 

 

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 591-7508.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner there is a blue messenger icon. You must log into Facebook to activate chat.

You can email our customer support team: support@urbanbikesdirect.com and we will reply within 1-2 hours during regular business hours.  

You can write to us: 2616 swift ave Cincinnati, Oh 45212.

We hope you enjoy our electric bikes as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

If you want to learn more about electric bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bikes Buying Guide

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