Thank you for your purchase!
We are a small business and every order matters to our team!
Our goal is to be the most customer-centric brand in the electric bike market.
OUR COMMITMENT TO YOU
- World-class customer service
- FREE shipping to the lower 48 USA on every order and no sales tax outside Ohio.
- Every Electric PRODUCT comes partially assembled.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
How to contact us
You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 591-7508.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner there is a blue messenger icon. You must log into Facebook to activate chat.
You can email our customer support team: support@urbanbikesdirect.com and we will reply within 1-2 hours during regular business hours.
We hope you enjoy our electric bikes as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
