We will charge 18% of the bicycle order as a processing fee, and you can only get a 82% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
Return process (return application is only accepted by email, not by phone)
a. Submit you return request by email. The email needs to include the order information, the reason for the return and the picture of the bike.
b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
c. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
d. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.
Monday – Friday: 9AM – 5PM (PST)
1567 S Campus Av, Ontario, CA 91761
After-sale warehouse address:
23122 Alcalde Drive, Suite C, Laguna Hills, CA 92653