- What is your return policy? We only accept return within 7 days under the Brand New condition with all accessories in the original package, customer needs to pay for return shipping cost to our closest facility advised by our support team. Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within seven (7) days of the date that we deliver the applicable Product (s):
- Contact our Support team to initiate the return process and obtain authorization to submit the Products for return.
- Create a shipping label addressed to “Backfire Returns”and Make sure include the original order no on the shipping label or in the package.
- Pack the Products in the original packaging to ensure the Products will be returned without damage.
- Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in Three (3) business days with an email confirmation. If the board is actually used or damaged in return, a 10% restocking fee & cost of damaged parts will be deducted from the refund.
- What is the refund policy? We do NOT refund once board is shipped except the return as brand new condition within 7 days. Customer has to pay for the return shipping cost. No shipping fee will be refunded.