What is the warranty policy?
We offer 6 months (180 days) warranty on Backfire Electric Skateboard from the date when you receive the product. Parts purchased from Backfire separately has a 90 days warranty. If a defect arises during the Warranty Period, Company will, at is options: 1). Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions. 2). exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
- Contact our Support team via email Tech@helloskate.com to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed. (Kindly keep in mind: our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quick the process can be)
- Pack the products in original packaging or mail in a sturdy box to ensure the products will be returned without damage.
- Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.