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Covid-19 Update

Covid-19 Shipping Update - Ebike Market Overview

The majority of our warehouse locations are open and continuing to fulfill orders as normal. However, some orders are experiencing longer than normal delays in shipping. Most orders are shipping within 3 business day but some orders are taking up to 7 business days to ship. Our team is working as quickly as possible to ship all orders.

05/06/2020 - Due to ports being backed up and delayed we are experiencing longer lead times than usual. We are accepting all backorders and highly recommend preordering Ebikes due to the increased demand and decreased supply. Contact us for lead times.

We thank you for your trust, support, and understanding in this difficult time for our great nation. As always, if you have any questions, or concerns, please do not hesitate to contact us. Please note that there are currently extremely long wait times for our phone support, if possible, please email us at support@urbanbikesdirect.com and we'll be happy to answer any questions as quickly as possible.