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Ecomotion Return Policy

3.1. Replace / Repair of damaged/defective unused products:

If you have received a product that you believe is not working/ one of which's components are malfunctioning, please contact us via e-mail at warranty@ecomotionbikes.com and state the following details:

  • Name and phone number for contact.

  • Description of the issues you are having with the product.

  • Date of purchase.

  • Date the product was received.

  • You must also attach a photo of the damaged part/ of the problem.

  • An invoice you have received at the time of purchase

Our representative will call you to attempt to solve the problem and/or to schedule a replacement.

3.1.1. In cases in which the damaged/defective component is replaceable, is not an integral part of the bicycle, according to our discretion, and its replacement does not require special technical knowledge, the replacement component will be sent to you and a representative will guide you through the process of the replacement by the phone.

3.1.2. In cases in which the damaged/ defective component is irreplaceable and/or is an integral part of the bicycle,  and/or its replacement requires special technical skills ( That is according to EcoMotion Bikes discretion only), our representative will coordinate a product replacement. In such cases the following guidelines apply:

  • Product is to be returned unused, in substantially as good condition as you received it, in its original casing along with all the accompanying components.

  • The collection and replacement of the defective product will be done by a representative of our company or by a carrier company.

  • Customers will not be charged any collection fees or handling fees or any other fees.

  • In cases in which the product has been sold out, the product will be repaired and return to the customer in substantially good condition as received by the company.

3.2.  Replace / Return of unused products:

We allow for a return/ replacement of products that were not in use within 7 days from the day they were received

Contact us via e-mail at contact@ecomotionbikes.com state the following details:

  • Full name and phone number for contact.

  • Reason for return/ replacement request.

  • Date of purchase.

  • Date product was received.

  • A copy of the invoice you received when purchasing the item.

Our Representative will contact you in order to coordinate the return/ replacement of the product.

3.2.1.  Return of preference Return of product requirements:

3.2.1.1. Preference refunds are refunds for returns made for any reason that is not receipt of damaged/defective product.

3.2.1.2. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components.

3.2.1.3. The return of the product is under the customer's responsibility only. The shipping/ delivery fees will be borne by the customer. Moreover, EcoMotion Bike  will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc. that occurs during shipping.

3.2.1.4. Original shipping and handling fees are non-refundable for preference returns.

3.2.1.5. All preference returns are subject to a 15% restocking and handling fees, which will be deducted from the refund.

3.2.2.  Replacement of Preference Return of products requirements:

3.2.2.1. Preference replacements are replacements for returns made for any reason that is not receipt of damaged/defective product.

3.2.2.2. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components.

3.2.2.3. The replacement of the product will be done by a carrier company that will collect and replace the product as soon as possible.

3.2.2.4. The shipping/ delivery fees (of collection as well as the replacement of the product) will be borne by the customer, according to the rates of the carrier company. EcoMotion Bikes will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc.

3.2.2.5. An offsetting of fees through either deduction or additional fees could be required, in accordance with the price of the new product delivered as replacement.

3.2.2.6. First time Preference Return Replacements will not be charged any handling or Restocking fees, in cases in which products are replaced more than once then clause 3.2.1.5 of this Terms and Conditions Policy shall apply.

3.2.3. Products purchased through resellers or retailers will be governed by the terms and conditions of that reseller. No claims and/or demands shall be made towards EcoMotion Bikes regarding the policy of an external retailer.

3.2.4. This entire clause shall be effective in cases in which customers have submitted a request for a refund or replacement of a product under Clause 2.2 of this Terms and Conditions Policy, but upon inspection where found to not be defective or damaged.