Returns and Return Authorization (“RA”)
Products must be returned in the original packaging. Disposing of or allowing the shipping company to take the original packaging forfeits the right to return. Photos of the condition of the product must be provided before an RA will be issued. To initiate a return, call us at 888-305-0881 referencing the original purchase order number and request a return. Return fees will be provided and must be approved and condition photos must be provided before an RA will be issued. Return fees must be approved and an RA must be issued within the 15-day return policy. Once an RA has been issued, the product must be returned to EWheels facility within 30 days to remain eligible for return. All returns are subject to a 20% restocking fee plus actual shipping cost to return. Original shipping costs are also deducted for returned products. Any components or parts that are not returned with the product or damaged will be deducted from the refund.
Defect Claims
For any claims of defective merchandise, purchaser agrees to comply with the standard return policy attached hereto and allow for the product to be fully inspected after returned to EWheels. If the item is determined to be defective by EWheels, a full refund will be offered. If the item in not found to be defective, all standard return fees will apply. All return and exchange items must have a copy of either Invoice/Packing list or Invoice Number. See warranty information for detailed instructions on warranty terms & exclusions. Any returns that have not been authorized or are no longer authorized will be refused by our receiving team.
Freight Terms
EWheels is not responsible for any accessorial freight costs (storage fees, reattempted delivery, final mile, white glove packaging/unpackaging, etc), shipping damage that is not notated on the Proof of Delivery form, or loss of merchandise due to unauthorized return.
Order Cancellation(s)
Orders can be cancelled before day of shipment with no cancellation fees or penalties. Cancellations the day of shipment are subject to a 10% cancellation fee plus actual shipping costs accrued. Custom orders or specialty orders are non-refundable and non-cancellable. Any duplicate orders that are submitted are the sole responsibility of the Purchaser (Dealer). ALL cancellations must be requested by calling 888-305-0881.
Jurisdiction and Governing Law
Any dispute arising between EWheels and purchaser shall be governed by the laws of the State of Arizona and all parties consent to the personal and exclusive jurisdiction of the Maricopa County Superior Court for any action to enforce any provision of this Agreement.
Attorney’s Fees
In any action between EWheels and Purchaser (Dealer) related to the purchase of EWheels products, whether or not said action is filed in a court of law or other tribunal, the prevailing party to said action shall be entitled to its actual attorney’s fees and costs of pursuing such enforcement action including costs of collection.
Limitation of Liability
The total liability of EWheels on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from EWheels sale, delivery, resale, repair or replacement of any products, service offerings, or the performance of any services, shall in no event exceed the purchase price allocable to the specific product or service which gives rise to the claim, and any and all such liability shall terminate upon the expiration of the applicable warranty period. EWheels shall not be liable for damages that result from the delivery of products or the performance of services that do not occur within the purchaser’s specified time frame or for any delay or default in delivering products or performing services where occasioned by any cause beyond the control of EWheels, including without limitation embargoes, shortages of labor, raw materials, fuel, fires, floods, accidents, acts of God, acts of war, or other similar causes.
NO EVENT SHALL EWHEELS BE LIABLE FOR ANY INDIRECT, SPECIAL , INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE SALE OR PERFORMANCE OF ANY PRODUCTS, SERVICES OR SERVICE OFFERINGS, OR ANY BREACH OF WARRANTY OR OBLIGATIONS UNDER WARRANTY, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS OR SERVICES, DOWNTIME COSTS, LOSS OR CORRUPTION OF DATA, LOSS OF USE OF PROPERTY OR EQUIPMENT, OR ANY INCONVENIENCE.
