At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise:
- Simple & efficient: Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible
- 30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused Hiboy product and receive a refund for ANY REASON.
- Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery. We take care of quality-related issues with a REPLACEMENT OR REFUND.
- Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
RETURN
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.
please contact us immediately by us.support@hiboy.com for return address or return label.
Addresses: 1460 S Archibald Ave, Ontario, CA 91761, US
Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin.
Kindly Note:
- Returns must include all accessories
- Items must include original packaging
- For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $50 when we are making a refund.
- For defective products, Hiboy is responsible for return shipping cost.
- We will not able to accept the full refund after 30 days. The refund would be 80%-100%, it depends on the actual problem and situation.
A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com
Returns may be rejected if items do not meet the above requirements
REFUND
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
- Paypal account refunds: Up to 48 hours
- Credit card refunds: Between 7-14 business days
Note:
- Express shipping cost is non-refundable.
- We don't refund after your order has shipped out.
