All Jupiter Bike products carry a 90 day satisfaction guarantee*1 and are covered by a 1 year manufacturer's warranty*2.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 90 day satisfaction guarantee states that if you purchased the product directly from Urbanbikesdirect.com, then for the first 90 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact customer support to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a refund or an exchange (per our 90 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
*2 The 1 year manufacturer's warranty states that, for JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first year of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected. JupiterBike v.2 and DLX models are covered by a 90 day manufacturer's warranty instead of 1 year. All other aspects of the warranty are the same except for the length.
Please contact Urban BIkes Direct customer support to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant JUPITERBIKE products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (90 day satisfaction guarantee) or the replacement (1 year warranty) of your eligible JUPITERBIKE product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 90 day warranty period.
Under no circumstances shall JUPITERBIKE Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if JUPITERBIKE Electric Bikes knows or is informed that such damages are possible.