Mototec Return Policy
Mototec USA and Urban Bikes Direct work together to provide a return policy and warranty policy.
Prior to 30 days from your delivery date, you are able to return the product. You will be subject to a 10% restocking fee and are also responsible for delivery of the product back to the warehouse. Urban Bikes direct does not cover shipping cost. If there is a technical issue, refer to our warranty policy.
Mototec USA does not accept used products and they will not be eligible for returns.
After inspection, we will issue a credit to you subtracted by the restocking fee if necessary.
To issue a Mototec return, please email support@urbanbikesdirect.com