Mototec Return Policy
Mototec USA and Urban Bikes Direct work together to provide a return policy and warranty policy.
Up until 30 days from your delivery date, you are able to return the product provided that the item has not been used nor assembled per Mototec USA policy. You will be subject to a 20% restocking fee and are also responsible for delivery of the product back to the warehouse. Urban Bikes direct does not cover shipping costs for returns within 30 days. If there is a technical issue, refer to our warranty policy.
Returns:
MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
After inspection, we will issue a credit to you subtracted by the restocking fee if necessary.
To issue a Mototec return, please email support@urbanbikesdirect.com
