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MTNBEX Return Policy

MTNBEX Return Policy allows you to return your electric bicycle within 15 days from the date of delivery for a refund or exchange. The returned unit must be in like-new condition, include all original packaging , accessories and documentation. Any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur a deduction from the total refund. The customer will bear the ship-back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
 
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.