MTNBEX Return Policy allows you to return your electric bicycle within 15 days from the date of delivery for a refund or exchange. The returned unit must be in like-new condition, include all original packaging , accessories and documentation. Any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur a deduction from the total refund. The customer will bear the ship-back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.