Our Return Policy
Product Return
We have a 15-day return policy. This means that when you receive your item, you can request to return it back within 15 days of delivery.
However, you need to inform us first and receive authorization to ship back the product. We do not accept items sent back to us without a prior request for return.
For products purchased through authorized retailers, please contact the retail store and return them in accordance with their return policy.
Applicable Policies
1.Cancelling an order before and after it has been shipped:
We usually send ordered products to the logistics company within 24 hours of the order. So, if you want to cancel the order after it has been delivered to the logistics company, you need to pay a 10% handling fee. We will then contact the logistics company as soon as possible to cancel the shipment.
If the logistics company cannot cancel the shipment because the items have been shipped, then you will be required to pay the return shipping costs.
2. All products to be returned must meet the following criteria to be considered for return:
- The product must be unused (Never ridden or used in any way).
- The product must be returned in its original packaging and all necessary components must remain in the original box.
- All accessories must be intact and included in the returning package. This includes the manual, charger, and any other item originally accompanying the box.
Once the above return criteria are met, we will send you the shipping address and instructions on where and how to send the package.
Please note that we will charge a 10% handling fee and you will be responsible for bearing the shipping costs. Both the original which was only free if the purchase is kept, and the return shipping.
Refund Approval
Once we receive the returned package, we will check it and let you know if the product and everything else came back intact. If everything came back intact, we will approve your refund and notify you. Following that, you will automatically receive a refund to your original payment method within 3 business days of the refund approval.
Please keep in mind that it may take some time for your bank or credit card company to process and issue the chargeback. However, if after 15 business days you are yet to receive the credit, please contact us at support@Urbanbikesdirect.com
Damaged Products and Wrong Shipment
Please check your order immediately upon delivery and notify us if the product is defective or damaged or if you received the wrong item. We will assess the situation and try to resolve it.
Note:
If you have questions, whether related or unrelated to the above, please contact us at support@Urbanbikesdirect.com
Please do not send unauthorized scooters back to the factory or warehouse addresses. No product will be accepted back without due authorization from our end.