ONYX assures the legitimacy of our products to be of high quality and destined for their recommended purpose with no problems with manufacturing process or craftsmanship.
In case of any issue with our product, kindly inform us through our request form before returning to cut off charges for posting an item. For items bought through our website submit a warranty request below to inform our reps of your issue.
The warranty on each component on the bike is limited to 30 days from the date of delivery and is limited to the original buyer. Example: if a drive train part for some reason would malfunction, that whole part will be replaced. The warranty does not cover against damages caused by normal wear and tear. The warranty does not apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original ONYX parts and products, attempt of reparation or modification unless expressly permitted in writing by ONYX.
ONYX waives all responsibility for any third party for consequences that might result from the use or handling of any ONYX product by any legal or natural person.
See our manual PG. 75 for more information about your warranty.