RETURN POLICY
If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 15 days from order date for a refund or replacement.
** Please note: customers are responsible for return shipping cost, and it is required that you keep your box with all packaging materials, all tags, manuals, and included items free of damage. **
Return Process:
- Sen an email to support@urbanbikesdirect.com
- Provide us with your order information and reason for the return.
- Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 15 days of the purchase date for an exchange or refund.
- Non-defective returns will be charged a 20% restocking fee.
- Returns without the complete original packaging will not be accepted.
Shipping and handling is non-refundable except in the case of defective merchandise. The original Shipping cost to send you the Bike will then be calculated into the deduction as well as our Free Shipping is only if you keep the bike. We do not subsidize shipping costs for trial periods. - Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
- Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.
Updated Sep 2024
