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Free Shipping On All Bikes, Skateboards & Scooters | Authorized Dealer
Free Shipping On All Bikes, Skateboards & Scooters | Authorized Dealer

Rattan Pinus 20" * 4" Fat tire eBike, LCD Display with App control, 1200w (peak) motor, Class-3 speed(Top Speed 28mph), 48V 960Wh Battery and a step-through frame.

Sale
Original price $2,099.00
Current price $1,699.00

SKU RPN-01

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Pinus

Features and Details

  • 750w 48V Brushless Rear Hub Motor, 1200W (Peak)
  • 80NM, High Perfomance of Climbing
  • Weight: 83lbs + 11lbs (battery)
  • Battery UL 2849 Rated
  • Up to 80 miles Range, Top Speed 28 MPH
  • Weight: 83 LBS
  • 3 Modes 5 Levels Pedal Assist
  • 400lbs Payload Capacity
  • Hydraulic Disc Brakes,Shimano 8-speed.
  • Suspension Fork With Lock Out Function

 

Technical Specifications


Motor 750W Brushless Gear Hub Motor
Throttle Thumb Press Throttle
Display LCD Color Display with Wireless Mobile Connection & APP Sync
Top Speed 28 MPH
Battery 20AH (Samsung Battery Cells)
Pedal Assist 3 Modes 5 Levels
Charger 4.5A Charger
Time of Charging 4-5 Hours

 

Spotlights

1.750W 48V Brushless Rear Hub Motor, 1200W (Peak) 750W (Sustained), To Ride The Ebike At Ease Without A Load
2.48V 20AH Semi-Integrated Battery Long Endurance
3. Samsung Battery Cells
4.Hydraulic Suspension Fork With Adjustment Convenient And Safe

5. LCD Color Display With Wireless Mobile Connection & App Sync
6.4.5A Fast Charger
7.Wellgo Alloy 9/16" Big Platform Pedal
8.Ergonomic Comfort, Leather Grips
9.Integrated Tires, KENDA, Custom 20" X 4.0"
10. 8-Speed Gear Shift System
11. Front 180mm And Rear 180mm Hydraulic Brake
12. Payload Capacity: 400 Lbs
13. Range: Up To 100 Miles(Dual Battery)
14. Thumb Press Throttle
15. Top Speed: 28mph
16. Automatic Integrated Frontlight & Taillight With Turn Singnal

 

Why Torque Sensor?

More Abundant Assist

Torque Sensor offers more assist during your whole ride than cadence does no matter which road condition you are experiencing.

 

 

More Torque Support

With a Torque Sensor, it provides more torque when you are pedaling. It can somehow break through the limitation of the torque offered by the motor itself when you pedal strongly.

 

 

More Accurate Measurement & Control

Imagine the torque sensor as a spring, whenever you pedal, the spring will be pressed according to the strength you pedal and feedback the accurate data to the motor control, it will determine how much electric assistance you need based on the strength of the signal.

 

The perfect blend of power and agility

 

Hydraulic Brake Discs

They provide superior braking performance, thanks to consistent and powerful stopping forces. The discs also have excellent heat dissipation capabilities, preventing brake fade and maintaining optimal performance.

20-Inch Fat Tires

The 20-inch fat tires provide a sturdy, stable, and comfortable ride with good traction, suitable for various terrains, and improved shock absorption.

LCD Color Screen & APP Sync

High-tech, innovative, customizable, informative, engaging, convenient, personalized, and connected, offers a cutting-edge riding experience that sets us apart from the rest.

Suspension Front Fork

Agile, stable, advanced, and safe - It offers more precise adjustments for increased stability and improved reaction times to sudden road conditions.

Safe, Stable and Solid.

 

Designed to make a Secured Journey

Power 750W Shengyi Brushless Gear Hub Motor

Deserves high praise for its exceptional performance and reliability. With a power output of 750W, this motor delivers impressive torque and acceleration, allowing for smooth and effortless rides.

Torque Sensor & Double Covers Crankset

The integration of a torque sensor into the crankset allows for precise and responsive power delivery, ensuring a seamless and natural riding experience. The sensor accurately measures the rider's pedal force and adjusts assistance levels accordingly, providing optimal power assistance when needed.

Secure Sensitively and Brake whenever You Want

Hydraulic disc brake systems have a braking response time typically under 0.1 seconds, while mechanical brakes may require 0.2 seconds or longer. A shorter braking response time provides quicker brake response, reducing the risk of accidents.
Light up the Darkness and Luminate Your Trail
High-intensity automatic headlights usually have a brightness output of 1000 lumens or more. This provides better visibility, ensuring that riders have a clear view of the road ahead and the surroundings behind, while also making the e-bike more no

Estimated shipping and delivery is 3-5 days business days if the product is in stock. 

Rattan products come with a 1-year warranty against manufacturing defects. You can view the Rattan warranty by clicking here.

Click here to view Rattan's full line electric bike collection

Click here to view our Electric Bike Buyer’s Guide

Shipping Policy

UrbanBikesDirect.com goal is to fulfill your order within 3 hours of your purchase. By Achieving this we have the quickest shipping times in the industry. 

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days if in stock and delivery time varies between 3-10 business days if your product is in stock.

All ebikes are shipped domestically.

Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US. 

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Tracking an Order

UrbanBikesDirect.com will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking here.

 

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the electric bike ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our electric bikes to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your bike arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most electric bikes, USPS for small parts and accessories, and freight for large bikes.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@urbanbikesdirect.com

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any bike damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@urbanbikesdirect.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
    • If your item is on backorder and you accept the backorder, we will hold your payment until the bike ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a bike may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • UrbanBikesDirect recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify UrbanBikesDirect immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed electric bike:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Urbanbikesdirect.com immediately.

     

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@urbanbikesdirect.com

       

    Please allow 3-10 business days for your order to arrive. All of our products are sourced in the US and we take pride in having the fastest shipping in the industry.

    Returns are easy, simply contact us for a return. Before you purchase your item make sure to review the return policy below.

    Return Policy

    Return Policy

    UrbanBikesDirect.com is committed to providing the best customer service in the electric bike, electric skateboard and electric scooter industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

    Return Policy by Brands

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    Megawheels Return Policy

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    Quailsports Return Policy

    Quietkat Return Policy

    Rambo Return Policy

    Revolve Return Policy

    Skatebolt Return Policy

    Teemo Return Policy

    Vester Return Policy

    X-Treme Return Policy 

    Zumaround Return Policy

    UrbanBikesDirect.com 30-Day Satisfaction Guarantee Return Policy

    Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

    • You must notify us of your intent to return within 30 days of delivery date.
    • There is a 15-25% restocking fee.
    • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
    • We will refund the product price minus any applicable fees and charges.
    • Original shipping charges are non-refundable.
    • You are responsible for any return shipping charges.
    • Refunds will be applied to the same payment method used when original purchase was made.

    The Following Cannot Be Returned

    • Products which are eligible for parts under manufacturer warranty
    • Products that have had their original manufacturer packaging opened
    • Products that have been out of their original manufacturers' packaging

    It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

    If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

    All return request must be submitted in writing and sent to support@Urbanbikesdirect.com

    *Exclusions

    UrbanBikesDirect.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected above.

    RETURN PROCEDURE

    • All return request must be submitted in writing and sent to support@urbanbikesdirect.com
    • If your return is approved you will receive an email from us with return instructions.
    • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
    • We recommend taking a picture of the package and/or the item before shipping.
    • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
    • Please provide us the tracking number.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

    QUESTIONS? EMAIL US: SUPPORT@URBANBIKESDIRECT.COM

    CANCELLATIONS

    You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

    All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

    If your order has been shipped, a standard return procedure applies.

    Refunds will only be issued to the original credit card that you use when placing your order.

    EMAIL SUPPORT@URBANBIKESDIRECT.COM

    DAMAGED MERCHANDISE

    In the event of damage to your product in shipping, please contact support@urbanbikesdirect.com to arrange for replacement and pick-up of the damaged electric bikes. Please refer to our Shipping Policy for more details.

    EMAIL: SUPPORT@URBANBIKESDIRECT.COM

    DEFECTIVE MERCHANDISE

    Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under Warranty tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

    EMAIL SUPPORT@URBANBIKESDIRECT.COM

    PLEASE READ!

    It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

    In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

    If we received the item damaged you may file a claim with your shipping company.

    If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

    Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

    Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

    Lowest Price Guarantee

    We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best prices in the market. 

    We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same electric bike online is supposed to be selling it at the same price.

    If you find another online store that offers a lower price then us within 2 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

    Price match request must show complete item at checkout including any shipping charges since we offer free shipping on our products.  Please do not take a screenshot of the product page.  It must show full amount at checkout including shipping and taxes.  We do not include taxes as part of the price match but that will show that it is indeed the checkout cart.

    If you qualify for a refund, you will be refunded the difference in price to your credit card. 

    To request your partial refund, simply email us a link to the bike on our website and on our competitor's website, within 2 days from the date of your order and we will process the credit accordingly.

    100% Price Match Guarantee Limitations

    • You must purchase the item from our website before requesting your Price Match Guarantee
    • Promotions such as rebates and "buy one, get one free" offers are not eligible
    • The item must be in stock on the competitor's website
    • The competitor must be an online store, they may not have a retail location (physical location, warehouse, showroom) and has to reside within the United States
    • The website can not be a discounter, wholesaler, distributor (the brand itself), liquidator or auction website (ie; eBay, overstock, Walmart, Amazon, Costco etc..)
    • The competitor must be an Authorized Retailer of the bike in question
    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 

    All Brands are eligible unless specifically notated on the products description page.

     

    If you want to check if we can price match a electric bike before you place your order, please contact us. 

    Lowest Price Guarantee

    The Lowest Price Guarantee allows you to make a claim, if within the 2-day validity period, you see the exact same electric bike advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.

    Here are 5 more great reasons to buy from us:

       

    We Put Our Customers First to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you every cent.

    Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

    In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.

    We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.

    Ordering from Shoptimized is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.

    Why Buy From UrbanBikesDirect.com?

    UrbanBikeDirect is dedicated to educating, informing and partnering with you to create ideal electric bike solutions for you. We have a wealth of experience and knowledge that comes with 15 years of working in the electric bike industry. Our team is knowledgeable, efficient, and ready to help. By buying with us, you save time and money.
     
    • GREAT VALUE We offer high quality and low prices on all our products.
    • PRICE matching If you find a lower price anywhere, we will match it.
    • FAST FREE SHIPPING Offered in the continental US. Many items will also ship same day.
    • SATISFACTION GUARANTEE If you aren’t 100% satisfied with your purchase, we will refund your money.
    • EASY RETURNS We offer a hassle-free return policy on all of our products.
    • SECURE ORDERING Your information is safe with our certified 100% secure checkout

    Quick, Reliable Shipping

    We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. Our satisfaction guarantee and lowest price guarantee let you rest easy knowing you'll be taken care of, no matter what happens.

    Premium Quality Products

    Our Electric Bikes are first-class quality and produced by top of the line manufacturers with long-life guarantee. Whether you are looking for an electric mountain bike to take on the outdoors or an electric city bike to beat traffic, a electric cruiser bike for your leisure or commute, we offer products like align to your personal taste. Our wide variety of styles coupled with premium quality manufacturing techniques makes purchasing an Electric Bike at Urban Bikes Direct the smart choice.

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